The Pala Ubud Resort
Welcome to The Pala Ubud Villa. By making a reservation and staying at our property, you acknowledge that you have read, understood, and agreed to the following terms and conditions:
1. Reservation and Payment
- Confirmation: A booking is considered confirmed only after the villa issues a written confirmation and the required payment/deposit has been received.
- Payment Methods: We accept bank transfers, major credit cards, and official digital payment platforms.
- Security Deposit: The villa reserves the right to collect a security deposit upon check-in to cover potential damages or incidental charges. This deposit is fully refundable upon check-out, subject to a property inspection.
2. Cancellation and Refund Policy
- Standard Cancellation: Cancellations made within 14 days of the arrival date will incur a penalty of 50% of the total booking or the first night's stay.
- Non-Refundable Rates: Bookings made under "Non-Refundable" promotions cannot be cancelled or modified for a refund.
- No-Show: In the event of a no-show, the total booking amount will be forfeited.
3. Check-In and Check-Out
- Check-In: From .
- Check-Out: By .
- Late Check-Out: Subject to availability and may incur additional charges (typically 50% of the nightly rate for stays until ).
4. Villa Rules and Guest Conduct
- Maximum Occupancy: The number of guests must not exceed the capacity specified in the booking confirmation. Extra person charges may apply.
- Quiet Hours: To respect the serene environment of Ubud, guests are requested to keep noise to a minimum between and .
- Illegal Activities: The possession of narcotics, firearms, or any hazardous materials is strictly forbidden. Any illegal activity will be reported to the local authorities.
- Pets: Pets are not allowed unless prior written approval is provided by the management.
5. Responsibility and Liability
- Damage to Property: Guests are liable for any damage caused to the villa’s structure or furniture. Costs for repair will be charged to the guest.
- Personal Belongings: We are not responsible for loss or theft. Please use the provided in-room safety box.
- Travel Insurance: We strongly recommend guests obtain comprehensive travel insurance.
6. Smoking Policy
- No Smoking Indoors: Smoking is strictly prohibited inside the bedrooms. Guests may smoke in outdoor areas. A specialized cleaning fee will be charged for violations.
7. Force Majeure
The villa shall not be held liable for any failure to perform its obligations due to events beyond its reasonable control, including natural disasters, fire, or government regulations.
Welcome to The Pala Ubud Villa. By making a reservation and staying at our property, you acknowledge that you have read, understood, and agreed to the following terms and conditions:
1. Reservation and Payment
- Confirmation: A booking is considered confirmed only after the villa issues a written confirmation and the required payment/deposit has been received.
- Payment Methods: We accept bank transfers, major credit cards, and official digital payment platforms.
- Security Deposit: The villa reserves the right to collect a security deposit upon check-in to cover potential damages or incidental charges. This deposit is fully refundable upon check-out, subject to a property inspection.
2. Cancellation and Refund Policy
- Standard Cancellation: Cancellations made within 14 days of the arrival date will incur a penalty of 50% of the total booking or the first night’s stay.
- Non-Refundable Rates: Bookings made under “Non-Refundable” promotions cannot be cancelled or modified for a refund.
- No-Show: In the event of a no-show, the total booking amount will be forfeited.
3. Check-In and Check-Out
- Check-In: From 2:00 PM (14:00) WITA.
- Check-Out: By 12:00 PM (12:00) WITA.
- Late Check-Out: Subject to availability and may incur additional charges (typically 50% of the nightly rate for stays until 6:00 PM).
4. Villa Rules and Guest Conduct
- Maximum Occupancy: The number of guests must not exceed the capacity specified in the booking confirmation. Extra person charges may apply.
- Quiet Hours: To respect the serene environment of Ubud, guests are requested to keep noise to a minimum between 10:00 PM and 7:00 AM.
- Illegal Activities: The possession of narcotics, firearms, or any hazardous materials is strictly forbidden. Any illegal activity will be reported to the local authorities.
- Pets: Pets are not allowed unless prior written approval is provided by the management.
5. Responsibility and Liability
- Damage to Property: Guests are liable for any damage caused to the villa’s structure or furniture. Costs for repair will be charged to the guest.
- Personal Belongings: We are not responsible for loss or theft. Please use the provided in-room safety box.
- Travel Insurance: We strongly recommend guests obtain comprehensive travel insurance.
6. Smoking Policy
- No Smoking Indoors: Smoking is strictly prohibited inside the bedrooms. Guests may smoke in outdoor areas. A specialized cleaning fee will be charged for violations.
7. Force Majeure
The villa shall not be held liable for any failure to perform its obligations due to events beyond its reasonable control, including natural disasters, fire, or government regulations.
Disclaimer: These terms and conditions are subject to change without prior notice. All disputes are subject to the jurisdiction of the laws of the Republic of Indonesia.
At The Pala Ubud Villa, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data.
1. Information We Collect
- Personal Information: When you make a reservation, we collect details such as your name, email address, phone number, nationality, and passport details (required by Indonesian law).
- Payment Data: We collect billing information and credit card details through our secure payment gateways to process your booking.
- Special Requests: Information regarding dietary requirements or special preferences to enhance your stay.
2. How We Use Your Information
- To process your reservations and send booking confirmations.
- To provide personalized services during your stay at our villa.
- To comply with local police registration requirements (Sistem Pelaporan Orang Asing).
- To send promotional offers or newsletters, provided you have opted in to receive them.
3. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
4. Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors), as long as those parties agree to keep this information confidential.
5. Use of Cookies
Our website may use cookies to enhance your browsing experience, track site usage, and remember your preferences for future visits. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.
6. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections, or to ask for the deletion of your data, provided it is not required for legal or administrative purposes.
7. Changes to This Policy
The Pala Ubud Villa reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
At The Pala Ubud Villa, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data.
1. Information We Collect
- Personal Information: When you make a reservation, we collect details such as your name, email address, phone number, nationality, and passport details (required by Indonesian law).
- Payment Data: We collect billing information and credit card details through our secure payment gateways to process your booking.
- Special Requests: Information regarding dietary requirements or special preferences to enhance your stay.
2. How We Use Your Information
- To process your reservations and send booking confirmations.
- To provide personalized services during your stay at our villa.
- To comply with local police registration requirements (Sistem Pelaporan Orang Asing).
- To send promotional offers or newsletters, provided you have opted in to receive them.
3. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
4. Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors), as long as those parties agree to keep this information confidential.
5. Use of Cookies
Our website may use cookies to enhance your browsing experience, track site usage, and remember your preferences for future visits. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.
6. Your Rights
You have the right to request access to the personal data we hold about you, to request corrections, or to ask for the deletion of your data, provided it is not required for legal or administrative purposes.
7. Changes to This Policy
The Pala Ubud Villa reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
If you have any questions regarding this Privacy Policy, you may contact us directly via our official email or WhatsApp provided on this website.
